FAQ
Frequently asked questions.
Everything you need to know before getting started. A question that is not answered here? Write to us, we reply quickly.
Replik in general
Who is Replik for?
For every professional who receives Google reviews: shops, restaurants and hotels, healthcare professionals, tradespeople, agencies, services, public bodies… Independents as well as networks of several locations.
Are customer reviews strategic for every type of business?
Yes. They have become a major decision factor for internet users, influence your visibility on Google Maps and serve as a source for AI assistants. For you, they are also a goldmine of information about your customers’ expectations.
How long does it take to improve your rating?
It all depends on your starting point, the number of reviews you receive and how consistent you are. Replying to every review, asking satisfied customers for feedback and fixing recurring pain points pay off over the weeks: consistency always pays.
Replies to reviews
Do replies differ from one professional to another?
Yes, that is the whole point of Replik. AI relies on your website and on what you tell it during the “Let’s get to know each other” step: your trade, your arguments, your tone. Each reply is written for you, never copied from a template.
What if the suggestion does not suit me?
You have several options: edit it directly, give the AI an instruction (“offer a goodwill gesture”), adjust the tone slider or generate a new version. Replik is there to inspire you and save you time, not to speak for you.
Can I generate several versions for the same review?
Yes. Each charged reply includes several versions for the same review; beyond that, a new set is counted. Details are on the pricing page.
Are replies published without my consent?
No. By default, nothing is published without your approval. If you turn on automatic publishing for a business, the suggested reply is published after the delay and from the rating you chose, with a visible countdown and the option to pause at any time.
Can Replik get a negative review removed?
Only Google can remove a review, and only when it breaks its rules (fake review, conflict of interest, off-topic, insults…). A genuine criticism stays online: reply to it. For an abusive review, you choose the ground and Replik writes your claim and the case file, with links to Google’s forms, then follows its outcome. The claim is refunded if the review is not removed within 90 days, see pricing.
Which review platforms does Replik support?
- Google: fully integrated, from importing reviews to publishing replies in one click.
- App Store and Google Play: once your app is connected, your reviews are imported every day and your replies published from Replik.
- Tripadvisor and Trustpilot: your reviews are imported every day and analysed in your reports; these platforms do not allow publishing from another service, so Replik suggests a reply for you to copy and paste.
- Booking, Airbnb, Yelp: not supported for now.
Collecting App Store and Google Play reviews is free: only AI-drafted replies are charged, as for Google. Collecting Tripadvisor and Trustpilot reviews costs a few hundredths of a Sun per collection, see pricing.
Google posts and profile
Can Replik publish posts on my Google profile?
Yes. Replik writes your updates, events and offers with AI and web research, suggests a photo (from your profile, your computer or created by AI), then publishes or schedules the post once you approve it. Learn more.
Can I edit my whole Google profile from Replik?
Yes: categories, description, opening hours and special hours, contact details, attributes, services, restaurant menus and accommodation amenities, free of charge. Replik also alerts you when Google changes your profile. Learn more.
Can I see my profile’s insights?
Yes: views in Search and Maps, calls, directions, website clicks and the keywords typed to find you, over 18 months. Learn more.
How much does a Google post cost?
Writing is free; the post is charged when it is published, and refunded if Google rejects it. Details are on the pricing page.
Pricing and Suns
Do I need a subscription?
No, a subscription is optional: the Essential (€19 excl. VAT per month) and Pro (€39) plans include your replies every month, but you can also pay as you go. A first top-up of at least €15 activates your account, and we double it: you get 30 Suns to get started.
What is a Sun?
Replik’s credit unit: 1 Sun = €1. Each paid action uses a few Suns; the dashboard, history and notifications are free.
Do I have to use my Suns within a set time?
No, you use them at your own pace. Only AI visibility audit credits have a validity period, shown on each plan.
What happens when my balance runs out?
Your dashboard and history remain available; paid features resume as soon as you top up your account.
Account and security
How does Replik access my reviews?
Through the official Google sign-in: you authorize Replik to manage the reviews of your Google Business Profile. We never know your password, and you can revoke access at any time from your Google account.
Are my payments secure?
Yes, they go through Stripe. Replik never sees or stores any card number.
Is the Replik app available in English?
This website is available in English. The Replik app itself is currently in French; the English version is in preparation. AI replies are always written in the language of each review.
How can I contact you if there is a problem?
Through the contact form or by email at hello@replik.app.
AI visibility
What does AI visibility measure?
What ChatGPT, Gemini and a third AI answer to your prospects’ questions: who is mentioned, recommended, in which position and on which sources. All cross-checked with Google and Google Maps, and accompanied by an action plan. Learn more.
Can you guarantee that ChatGPT will recommend me?
No: nobody controls an AI’s answer. We objectively measure your situation and give you the actions that increase your chances. See our methodology.
The easiest way is to try it
A free audit of your Google profile in 30 seconds, no sign-up.